Summary Of Responsibility
You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
Essential Job Functions
Work involves most of the following:
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
- Drive assigned projects to successful completion.
- Manager multiple projects ranging in size and scope.
- Identify and quantify resource needs to close out the project deliverables.
- Create and maintain project management deliverables: Schedule, Risk Assessment, Charter, Roles & Responsibilities, Costs, Communication Plan, Change Impact, Presentations, etc.
- Maintain up-to-date project status.
- Facilitate high quality customer IT products with minimal customer impact, on time, on schedule, on budget by managing global projects, including resolving complex issues, coordinating global resources, tracking time and cost, and managing schedule, risk, change, and communications as directed.
- All customer Standard Work and SDLC (System or Software Development Life Cycle) shall be followed.
- Coordinate with external resources to track and manage overall project activities for customer programs.
Mental and Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by a successful Specialty employee.
- Understand and observe all company safety standards.
- Job involves use of hearing protection, work with water based inks, use of degreasers and solvents, and other lubricants.
- Must be highly mobile and able to access all areas of the premises.
- Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
- Ability to work over eight hours in a work day, and over 40 in a work week as necessary.
- Use of close vision and fine motor skills to detect quality issues.
- Vision abilities including close vision and the ability to adjust focus.
- Position requires constant standing, frequent reaching, use of hands and arms, stooping, kneeling, stretching and crouching and occasional lifting of up to 75 pounds, pushing paper rolls that weigh up to 500 pounds, constant close attention to detail, use of close vision and fine motor skills to detect quality issues and occasional communication with supervisor or other employees.